Frequently Asked Questions
Everything you need to know about your Burker experience.
What is the standard shipping time for my order?
We offer fast worldwide shipping. Orders are typically processed within 24 hours. Domestic shipping takes 2-4 business days, while international deliveries range from 5-10 business days depending on the destination.
How can I return or exchange an item?
We offer a 30-day return policy. If you are not satisfied with your purchase, ensure the item is in its original condition and packaging, then contact our support team to receive a return authorization label.
What materials are Burker watches and jewelry made of?
Quality is our priority. Our watches feature high-grade stainless steel casings and reliable Japanese quartz movements, while our jewelry is crafted from premium materials designed for durability and style.
Which payment methods do you accept?
We accept a wide range of secure payment options, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' installments.
Is there a warranty on my purchase?
Yes, all Burker timepieces come with a one-year limited warranty from the date of purchase. This covers manufacturing defects and ensures your piece remains a timeless part of your collection.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to our carrier's website so you can monitor your delivery in real-time.